WEB SITE DOWN
It is a good thing to check following before you look for more technical reasons behind your WEBSITE DOWN troubleshoot:
- Check your INTERNET CONNECTION (box called MODEM or ROUTER green lights are on)
- Check your BROWSER CACHE is refreshed and other web sites are showing (how to clean CACHE look at the bottom of the page)
- Check your BROWSER PROXY is selected either AUTOMATIC or MANUAL (should read PROXY1.EMIRATES.NET.AE and port: 8080)
NETWORK CONNECTIVITY ISSUES
It is also possible that you are experiencing network connectivity issues to the server you are hosted on. This means you are able to visit other web sites but that particular server is unreachable for you. MEDIA SOFTLAB customers should contact our Support Team by posting a n email using CONTACT US link.
Before you contact us or send an email reporting WEB SITE DOWN kindly check you Internet Connection. To check your Internet Speed visit www.speedtest.net. You may also consider sending PING Test using software available at www.pingtest.net.
I AM RECEIVING 503 SERVICE TEMPORARILY UNAVAILABLE ERROR
This error is usually caused by the web server limitation to stop working after 29 UNIX CPU load. Such errors should be very rare and we are taking all measures to ensure the server's load does not go beyond performance critical levels. However, if this error continues to show frequently on your pages, it might also indicate a problem with your account. Let us know about this error in that case.
HOW TO CLEAR THE LOCAL DNS CACHE IN WINDOWS?
You can flush your local DNS cache in Windows by following these easy steps:
1. Open Start menu
2. Click Run
3. Type cmd and press enter
4. In the command prompt type ipconfig /flushdns and press enter
COMMON REASONS FOR A SITE TO LOAD SLOWLY
The time for loading a web site depends mostly on:
1. The number / size of external resources included in the site;
2. Properly resized images to their visible size;
3. The database queries executed while the site loads.
Check the internet for specific optimization instructions for the application you are using.
