Q: HOW TO SETUP MY EMAIL ACCOUNT?
Instructions how to setup Email Account are available here

Q: WHAT IS THE SIZE OF MY EMAIL ACCOUNT?
According to our Terms of Use, the allowed mailbox size is 500 MB. It is email account user's responsibility to download emails from mail server in order to stay below 500 MB limit. Anything above 500 MB will create clog of mail server and eventually emails will start bouncing to sender with error message.

Q: WHAT IS THE MAX SIZE OF SINGLE EMAIL WITH OR WITHOUT ATTACHMENTS?
The limit on the size of a single email message on MSL mail server is set to 80Mb.

Q: WHAT EMAIL PORTS TO USE?
POP3 port for inbound emails is 110 (995 if you want to use secured POP3)
IMAP port for inbound emails is 143 (993 if you want to use secured IMAP)
SMTP port for outbound emails is 2525 (465 if you want to use secured SMTP)

Q: HOW TO FORWARD MY EMAILS TO ANOTHER ACCOUNT
Forwarders allow you to send a copy of all mail from one email address to another. For example, if you have two different email accounts, This e-mail address is being protected from spambots. You need JavaScript enabled to view it and This e-mail address is being protected from spambots. You need JavaScript enabled to view it , you could forward This e-mail address is being protected from spambots. You need JavaScript enabled to view it to This e-mail address is being protected from spambots. You need JavaScript enabled to view it so that you do not need to check both accounts. Note that the forwarded mail will still be delivered to the original address as well and you have to keep it below the allowed account limit of 500MB.

Q: WHAT IS IP?
The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the Internet. To determine your current IP visit web site SPEED TEST, your IP will be shown in left bottom corner of the test map, next to "rate your ISP".

Q: WHAT IS DYNAMIC IP?
There are two types of IP address: static, and dynamic. A static IP is usually used for a business and/or corporate setting. These are assigned addresses that never change. A dynamic IP is one that always changes. At present MSL is enforcing very strict policy fighting spamming on our mail servers... read more

Q: HOW TO SETUP MY BROWSER's PROXY?
Many ISP's have introduced proxy servers and you need to contact your ISP how to setup proxy server, e.g. UAE's ISP Etisalat uses proxy server at the following address: proxy1.emirates.net.ae. Most of the latest Internet Browsers require AUTOMATIC CONFIGURATION and do not need manual proxy setup.

Q: WHERE TO SETUP/CHECK MY BROWSER's PROXY?
Location of your browser's proxy settings varies by each browser, e.g. Microsoft's IE browser's settings are located under TOOLS - INTERNET OPTIONS - CONNECTIONS - LAN SETTINGS. Users of Mozilla FIREFOX browser will find proxy settings under TOOLS - OPTIONS - ADVANCED - NETWORK - SETTINGS....

Q: HOW TO REMOVE IP FROM PBL (PUBLIC BLOCK LIST)?
Once you have obtained (how to obtain IP is explained here) your current IP  address either visit web site www.spamhaus.org or follow detailed procedure given here.

Q: WHY IS MY IP BLOCKED?
Most of the time internet users even don't know when IP has been blocked. Reason behind blocking IP on worldwide scale is SPAM (spam is unwanted email or forced marketing, modern way of old fashion mail garbage we get to our doorstep). Since your IP is most probably Dynamic IP allocated by your local ISP provider every time you switch on/restart your modem it is even more difficult to track IP blockage. First sign of blocked IP is either your browser goes blank or your emails bounce.

TECH DICTIONARY
Most common words used by Media Softlab Support Staff when something goes wrong and you can't understand what are we talking about. In order to get used to expressions or IT jargon we will try to explain the meaning of some. For others not mentioned here use online tech dictionary or search engines.

TCP/IP - The Internet protocol suite is the set of communications protocols that implements the protocol stack on which the Internet and many commercial networks run. It is part of the TCP/IP protocol suite, which is named after two of the most important protocols in it: the Transmission Control Protocol (TCP) and the Internet Protocol (IP), which were also the first two networking protocols defined.

POP3 - In computing, local e-mail clients use the Post Office Protocol version 3 (POP3), an application-layer Internet standard protocol, to retrieve e-mail from a remote server over a TCP/IP connection.

ISP - Internet Service Provider

SMTP - Simple Mail Transfer Protocol (SMTP) is the de facto standard for e-mail transmissions across the Internet.

PHP - PHP is a powerful server-side scripting language for creating dynamic and interactive websites. PHP is a widely-used general-purpose scripting language that is especially suited for Web development and can be embedded into HTML.

NDR - Non-Delivery Reports (email bounces)

BACKSCATTER - Backscatter is the flood of messages received when an email address is forged as the sender on spam messages. Backscatter is caused by people who don't reject mail during delivery, but instead accept the mail and then later send back a bounce message..

IMP - IMP is the Internet Messaging Program. It is written in PHP and provides webmail access to IMAP and POP3 accounts.

IMAP - IMAP stands for Internet Message Access Protocol. It is a method of accessing electronic mail or bulletin board messages that are kept on a (possibly shared) mail server. In other words, it permits a "client" email program to access remote message stores as if they were local. For example, email stored on an IMAP server can be manipulated from a desktop computer at home, a workstation at the office, and a notebook computer while traveling, without the need to transfer messages or files back and forth between these computers.

QMAIL - Qmail is a mail transfer agent that runs on Unix servers.

WEBMAIL - The terms Web-based email (or Web-based e-mail) and Webmail refer to the implementation of an e-mail client as a Web application that allows users to access their e-mail through a Web browser, as an alternative to using a desktop-based client such as Microsoft Outlook, Mozilla Thunderbird or Eudora.

IT LINKS

• Symantec PC Check

• F-Secure PC Check

• Trend Micro PC Check

• PC Troubleshoot tips

• What is SPAM?

• What is my IP address?

• Test your modem Speed?

• Test your Internet connection quality (ping test)

• Test your Internet connection speed (RTA UAE test site)